Information for Pensioners and Veterans

The Australian Government Hearing Services Program:

The Australian Government provides a hearing services program for eligible Pensioners and Veterans, and this program is managed by the Office of Hearing Services (OHS). In this program, the Australian Government pays all the costs that are associated with the hearing assessment, the hearing rehabilitation, the device fitting and follow-up services along with a variety of free hearing aids. They also provide free batteries and hearing aid maintenance for a nominal annual fee.

Who is eligible:

You are eligible to apply for a Hearing Services voucher if you are an Australian Citizen or Permanent Resident and are 21 years or over. You also need to be one of the following:

  • A Pensioner Concession Card Holder
  • Receiving Sickness Allowance from Centrelink
  • The holder of a Gold Repatriation Health Card issued for all conditions
  • The holder of a White Repatriation Health Card issued for conditions that include hearing loss
  • A dependent of a person in one of the above categories
  • A member of the Australian Defence Force
  • Undergoing a Vocational Rehabilitation program with the CRS Australia and you are referred by your case manager.

You are eligible to receive other declared hearing services if you are an Australian Citizen or Permanent Resident and you are:

  • Younger than 21 years or
  • An Aboriginal person or Torres Strait Islander who is over 50 years; or a participant in a Community Development Employment Projects Program.

How to Apply:

We can help you with your Hearing Services Voucher Application, or alternately you can contact the Office of Hearing Services on 1800 500 725.

“Top-up” Arrangements:

The Australian Government through the Office of Hearing Services offers eligible pensioners and veterans free basic hearing aids. If however you want to try hearing aids that offer additional features over and above those available for free, you have the right to enter the Top-up arrangement in which you can select more advanced hearing aids that may be more suited to your lifestyle. To obtain a top-up hearing aid an investment of your own funds to cover the additional cost outside of the Australian Government contribution is required. All the other services and appointments are still covered by the Australian Government.